Terms of service
Terms of Service
Article 1 – Scope and Modification of the Terms
These Terms of Service (hereinafter referred to as “the Terms”) apply to the use of the product sales services (hereinafter referred to as “the Service”) provided by TISTOU Co., Ltd. (hereinafter referred to as “the Company”).
The Company may, at its sole discretion and without prior notice to users, amend, modify, or supplement these Terms at any time. The Company may also establish additional terms or conditions (“Supplementary Terms”) as deemed necessary.
Any amendments or Supplementary Terms shall take effect upon their posting on this website. By continuing to use the Service after such posting, users shall be deemed to have agreed to the revised Terms.
Article 2 – Provided Services and Modifications
The Service refers to the product sales operations provided and managed by the Company.
The Company reserves the right to modify, suspend, or discontinue all or part of the Service at any time, without prior notice to users. The Company shall not be liable for any damages incurred by users as a result of such modification, suspension, or discontinuation.
Article 3 – Definition of Users
The term “Users” refers to individuals, corporations, or other organizations that access or use the Service.
By accessing or using the Service, Users are deemed to have agreed to these Terms.
Article 4 – Definition of Members
1. The term “Members” refers to individuals who have agreed to these Terms and completed the prescribed membership registration procedures on this website.
2. The term “Member Information” refers to information provided by Members to the Company, including personal information, transaction history, and any other information related to their use of the Service.
3. These Terms shall apply to all Members.
Article 5 – Membership Registration
1. Eligibility
Individuals who agree to these Terms and complete the required registration procedures on this website shall be granted membership status (“Members”).
Registration must be completed by the individual user; registration by proxy is not permitted.
Corporations or organizations must register under their official entity name together with the name of a representative or responsible person.
The Company reserves the right to refuse membership applications from individuals whose previous membership has been revoked, or from any person or entity deemed inappropriate by the Company.
2. Membership Fees
No admission fee, annual fee, or any other cost is required for membership registration.
3. Registration Information
Members must accurately complete all required fields on the designated registration form.
The use of special characters, obsolete kanji, or Roman numerals is not permitted; such entries may be modified by the Company as deemed necessary.
Members must not register any false, third-party, or fictitious information.
If any fraudulent or misleading information is discovered after registration approval, the Company may cancel the membership without prior notice.
4. Changes to Member Information
Members shall promptly update their registered information through the designated procedures on this website if any changes occur.
The Company shall not be liable for any damages resulting from a Member’s failure to update such information.
Even if registration information is updated, transactions made prior to the change shall be based on the information provided before the update.
Article 6 – Handling of Member Information
The Company and this website shall handle Members’ personal information in accordance with the Company’s separately established Privacy Policy.
The Company shall not, in principle, disclose any Member Information to third parties without the Member’s prior consent.
However, the Company may disclose Member or User information without consent in the following cases:
(1) When such disclosure is required by law or regulation; or
(2) When the Company reasonably determines that disclosure is necessary to protect its rights, interests, or reputation.
The Company may provide information, including advertisements, to Members who have agreed to receive communications such as newsletters.
Members may opt in or opt out of such communications through the designated procedures on this website.
However, essential operational notices and service-related communications cannot be opted out of.
Article 7 – Management of Member Information
Members may change their passwords at any time.
Members are responsible for managing their registered email address (“Registered Email Address”) and password, and shall not lend, transfer, or sell them to any third party.
The Company shall not be liable for any damages arising from unauthorized use of a Member’s Registered Email Address or password by third parties, regardless of whether negligence exists on the part of the Member.
Any expression of intent or transaction made using a Member’s Registered Email Address and password shall be deemed to have been made by the Member, who shall bear all resulting responsibilities and obligations.
If a Member becomes aware that their Registered Email Address or password has been used fraudulently by a third party, the Member must immediately notify the Company and follow the Company’s instructions.
Article 8 – Withdrawal of Membership
If a Member wishes to withdraw their membership, they must notify the Company by email at info@tistou.jp.
Membership shall be deemed terminated once the Company confirms receipt of the withdrawal request.
After withdrawal, the Member will no longer be able to access Members-only services or benefits associated with membership.
Article 9 – Suspension of Service, Cancellation of Membership, and Liability for Damages
The Company may, without prior notice to the User, suspend the Service or cancel a membership if the User falls under any of the following circumstances.
The User shall be liable for any damages incurred by the Company as a result of such actions:
(1) Unauthorized use of a Registered Email Address or password;
(2) Tampering with, interfering with, or transmitting harmful computer programs to the website;
(3) Infringement of the intellectual property rights of the Company or any third party;
(4) Providing false or misleading information during membership registration;
(5) Delay or failure in fulfilling payment obligations related to the Service;
(6) Repeated product returns or order cancellations without valid reason;
(7) Engaging in any of the prohibited acts defined in Article 17;
(8) Having an association or relationship with antisocial forces, or engaging in transactions with such entities;
(9) Violation of these Terms; or
(10) Any other conduct that the Company reasonably deems inappropriate for a User or Member.
Article 10 – Formation of Sales Contracts
1. A sales contract between the User and the Company shall be deemed concluded when the Company receives the User’s order information through this website.
2. Users under the age of 18 must obtain the consent of their parent or legal guardian before placing an order.
3. Upon the conclusion of a sales contract, the Company shall charge the User the total purchase amount (hereinafter referred to as the “Payment Amount”) through the payment method specified in Article 13.
Article 11 – Termination of Contract
1. Even after a sales contract has been concluded, the Company reserves the right to cancel the contract under any of the following circumstances.
In such cases, the Company shall not be liable for any damages arising from the cancellation:
(1) When the credit card company designated by the User notifies the Company of a credit authorization failure;
(2) When the ordered product is out of stock and no restock schedule exists;
(3) When the product becomes damaged or defective prior to delivery, and no replacement or restock schedule is available;
(4) When the manufacturer or supplier has discontinued production or can no longer supply the product; or
(5) When delivery becomes impossible for any other reason.
2. The Company may also cancel the contract under any of the following circumstances, and may charge the User for any actual costs incurred up to the time of cancellation:
(1) When delivery cannot be completed due to an unknown address, long-term absence, or refusal to receive the product;
(2) When the User is found to be affiliated with, connected to, or conducting business with antisocial forces; or
(3) When fraudulent or inappropriate conduct related to the use of the Service is identified.
Article 12 – Product Prices
1. The sales prices and shipping fees for all products are displayed on each product page of this website.
2. The Company reserves the right to change the prices and shipping fees of products without prior notice.
Even if such changes occur after a sales contract has been concluded, the User shall pay the amount confirmed at the time the contract was established, and no additional charges or refunds for price differences shall be made.
Article 13 – Payment Methods and Timing
1. Accepted payment methods include credit card, convenience store payment, and Amazon Pay (for domestic orders only).
2. The Company reserves the right to add, modify, or remove available payment methods at its discretion.
3. If a credit card payment fails to receive authorization from the User’s credit card company, the Company may request payment through an alternative method.
Article 14 – Product Delivery
1. All orders shall be shipped via the delivery service designated by the Company.
The Company will determine the carrier based on the product’s size, weight, and characteristics.
Users may not specify a preferred carrier.
2. Delivery is available only in designated regions.
Even within Japan, certain remote islands or regions may not be serviceable.
Orders placed for non-serviceable areas will be canceled, and payments will be refunded.
3. When multiple items are ordered, the products may be shipped separately from different locations depending on stock availability and product type.
As a result, the delivery time, date, and carrier may vary by product.
4. Once shipping arrangements have been confirmed, requests to change the delivery address will not be accepted under any circumstances.
5. If a “missed delivery notice” is left by the carrier, the User must directly request redelivery from the carrier.
6. The Company shall not be liable for any direct or indirect damages arising from delivery delays, regardless of the reason.
Article 15 – Returns and Exchanges
1. After a sales contract has been concluded, Users may not cancel, change, or exchange products due to personal reasons.
2. If a product is found to be damaged, defective, or incorrect, the User must notify the Company by email at info@tistou.jp within seven (7) days of delivery.
If the issue is confirmed to be attributable to the Company, the item will be replaced with a new one or refunded.
The User shall return the item postage-collect (C.O.D.).
3. If the defect can be remedied by replacing specific parts, the Company may, at its discretion, provide parts replacement instead of a full exchange.
4. In the event of damages caused by the Company’s negligence, the Company’s liability shall be limited to the actual amount of direct damages normally arising from such act, and shall not exceed the total value of the relevant order (including tax and shipping fees).
Article 16 – Copyrights and Intellectual Property
1. Users may not use, reproduce, distribute, or otherwise exploit any materials or content provided through this website beyond the scope of private, personal use as permitted under applicable copyright and related laws.
2. If a User violates this Article and causes any intellectual property dispute or damage, the User shall resolve such matters at their own expense and responsibility, and shall indemnify and hold the Company harmless from any resulting losses, damages, or claims.
Article 17 – Prohibited Actions
Users shall not engage in any of the following acts:
(1) Acts that violate, or may potentially violate, applicable laws, regulations, or these Terms;
(2) Acts that infringe, or may infringe, upon the rights, interests, or reputation of other Users, third parties, or the Company;
(3) Criminal, unethical, or immoral acts, or any conduct contrary to public order and morality;
(4) Acts that interfere with or obstruct the operation of this website or the Company’s business;
(5) Using false, misleading, or third-party information to access or use the Service;
(6) Unauthorized use of Registered Email Addresses or passwords;
(7) Lending, transferring, or sharing login credentials with others; or
(8) Any other act that the Company reasonably deems inappropriate.
Article 18 – Suspension of Service
1. The Company may temporarily suspend all or part of the Service without prior notice to Users in the following cases:
(1) When regular or emergency system maintenance is required;
(2) When a system overload occurs;
(3) When operation becomes difficult due to fire, power outage, or unauthorized access or interference; or
(4) When the Company otherwise deems suspension necessary.
2. The Company shall not be liable for any damages arising from or in connection with such suspension.
Article 19 – Disclaimers
1. The Company shall not be liable for any losses or damages arising from interruptions, delays, data loss, or unauthorized access related to the Service.
2. Although the Company strives to ensure that its servers and emails are free from viruses or other harmful components, it shall not be liable for any damages caused by malware, computer viruses, or similar issues.
3. The Company shall not be liable for any damages resulting from the User’s violation of these Terms.
4. The Company reserves the right to modify, delete, or add any content, services, or product offerings at any time without prior notice.
5. Users are responsible for all costs associated with Internet access, communication charges, and equipment necessary to use the Service.
6. The Company shall not be liable for any data loss, contract cancellation, or damages resulting from technical failures, system errors, or communication issues.
7. Any notifications or communications sent by the Company to the User’s registered contact information shall be deemed valid and effective.
8. The Company shall not be liable for any issues arising from User-requested changes (such as password resets) once identity verification has been completed.
9. If a User causes damage to a third party while using the Service, the User shall resolve such matters at their own expense and responsibility, and shall indemnify and hold the Company harmless from any resulting claims or damages.
Article 20 – Governing Law and Jurisdiction
1. These Terms shall be governed by and construed in accordance with the laws of Japan.
2. Any disputes arising out of or in connection with these Terms that cannot be resolved through good-faith discussions shall be submitted to the exclusive jurisdiction of the court having jurisdiction over the Company’s principal office in Japan as the court of first instance.