Shipping policy
□ Shipping Carrier: Sagawa Express Co., Ltd.
□ Address: 2-20-14 Agetsuchi, Aoi-ku, Shizuoka-shi, Shizuoka 420-0810, Japan
□ Contact: Tel: +81-54-208-2239 / Mail: info@tistou.jp
□ Shipping Fees:Domestic (within Japan):
Free shipping is available for orders over ¥11,000 (tax included).
For orders under ¥11,000 (tax included), the following shipping fees apply ¥880 (Hokkaido: ¥1,050 / Okinawa: ¥2,520)
International:
Shipping fees are included in the product price.
No additional shipping charges will be applied at checkout.
□ Returns & Exchanges:
We do not accept returns or exchanges due to customer preference.
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of receiving your order at the email address below.
Once the damage, defect, or error has been confirmed, we will arrange either a replacement or a refund.
Email: info@tistou.jp