Legal notice
□ Company Name: TISTOU Co., Ltd.
□ Representative: Michiko Hirata
□ Address: 2-20-14 Agetsuchi, Aoi-ku, Shizuoka-shi, Shizuoka 420-0810, Japan
□ Contact: Tel: +81-54-208-2239 / Mail: info@tistou.jp
□ Product Price:
Domestic: Prices shown on each product page include Japanese consumption tax (shipping fees excluded).
International: Product prices include all related costs such as international shipping, import duties and taxes, packaging, and handling fees.
Accordingly, the displayed price represents the total cost, and no additional shipping or handling fees will be charged at checkout.
□ Shipping Fees:
Domestic: Free shipping for orders over ¥11,000 (tax included).
For orders under ¥11,000, the following rates apply:
¥880 (Hokkaido: ¥1,050 / Okinawa: ¥2,520)
International: Shipping fees are included in the product price.
No additional shipping charges will be applied at checkout.
□ Payment Methods:
Domestic: Credit card / Convenience store payment / PayPay
International: Credit card
□ Payment Deadline:
For credit card payments, the billing date depends on your card issuer’s terms.
□ Receipt / Invoice:
For domestic orders, a handwritten qualified invoice (Japan invoice system compliant) can be issued upon request.
Please include in the order notes:
-
Name for the receipt
-
Purpose of payment
-
Email address or postal address for sending the receipt
The receipt will be issued when your order is shipped.
For international orders, a digital receipt is automatically sent via email after purchase.
□ Delivery Time:
Orders are usually shipped within 2–5 business days after payment confirmation.
(Excluding weekends, national holidays, summer holidays, and New Year holidays.)
For international orders, delivery times may vary depending on the destination and shipping carrier.
If there is a delay, we will contact you by email.
□ Returns / Exchanges:
We do not accept returns or exchanges due to customer preference.
If the product is damaged, defective, or different from your order, please contact us within 7 days of receipt.
After confirmation, we will offer a replacement or refund.