terms of service
terms of service
Article 1 Scope of Application and Changes to These Terms
1. These terms and conditions apply to the use of the goods sales services provided by our company.
2. The Company may revise these Terms at its discretion without the need to notify users in advance. The Company may also stipulate terms that supplement these Terms (hereinafter referred to as "Supplementary Terms").
3. Any revisions or supplements to these Terms shall be notified to users by posting the revised Terms or supplementary terms on this website, and shall take effect from the time of posting. Users shall be deemed to have agreed to the revised Terms without objection when they use the services provided by the Company as stipulated in Article 2 after the Terms have been revised.
Article 2 Services Provided and Changes
The product sales service provided by our company (hereinafter referred to as "this service") may be revised at our discretion without the need for prior notice to users.
Article 3 Definition of User
"User" refers to individuals, corporations, and other organizations that use the Service. In addition, by using the Service, the User is deemed to have agreed to these Terms of Use.
Article 4 Definition of Member
1. "Member" refers to an individual who has agreed to these Terms and Conditions and completed the prescribed procedures required to apply for membership on this website.
2. "Member Information" refers to information about the Member himself/herself that the Member discloses to the Company, as well as information regarding the Member's transaction history, etc.
3. These terms and conditions apply to all members.
Article 5 Membership Registration
1. (Membership)
Anyone who agrees to these terms and conditions and completes the required procedures to apply for membership on this website will be eligible to become a member. Membership registration procedures must be completed by the user themselves, and registration by a proxy is not permitted under any circumstances. When a corporation or other organization registers as a member, the registration must be made under the personal name of the representative or person in charge, along with the name of the corporation or organization. We reserve the right to refuse membership applications from individuals whose membership has been revoked in the past or who we deem to be otherwise unsuitable.
2. (Membership Fees)
There are no joining fees, annual fees or other costs to become a member.
3. (Registration of Member Information)
When registering as a member, please enter the required information accurately into the designated input form. Special symbols, old kanji characters, Roman numerals, etc. cannot be used when registering member information. If such characters are registered, our company will change them. When joining, members must not register any fraudulent information, such as false information, information from a third party, or non-existent information. Even after membership has been approved, if any such fraud is discovered, our company has the right to cancel the member registration without the need to notify the member in advance.
4. (Changes to Member Information)
If there are any changes to the information that a member has reported to our company, the member must promptly notify us of the changes by taking the prescribed procedures required to change the registered information on this website. Our company shall not be liable for any damages incurred as a result of failure to change the registered information. In addition, even if the registered information is changed, any transactions that have already been processed before the change to the registered information will be carried out based on the information before the change to the registered information.
Article 6 Handling of Member Information
1. Our company and this website will handle members' personal information in accordance with the "Privacy Policy" separately stipulated.
2. In principle, the Company will not disclose member information to third parties without the member's prior consent. However, in the following cases, the Company may disclose member information and other user information without the member's prior consent.
(1) When disclosure is required by law
(2) When the Company determines it is necessary to protect the Company's rights, interests, reputation, etc.
3. We may provide information (including advertisements) to members who request it through e-mail magazines and other methods. Members must indicate their desire to receive information on this website in a manner specified by our company. However, information required for the operation of this website cannot be stopped at the member's request.
Article 7 Management of Member Information
1. Members can change their passwords at their discretion.
2. Members shall manage the email address used for initial registration (hereinafter referred to as the "Registered Email Address") and password at their own responsibility, and shall not lend, transfer, sell or otherwise provide these to a third party.
3. Members shall be responsible for managing their registered email address and password at their own risk, and the Company shall not be liable for any damages suffered by a Member as a result of a third party using their Member ID and password, regardless of whether such damages are the result of negligence on the Member's part.
4. Any expressions of intent made to our company using the registered email address and password will be deemed to be the member's own expressions of intent, and the member will be responsible for all payments etc. arising therefrom.
5. If a Member discovers that his/her registered email address and password have been used illegally by a third party, he/she shall immediately notify the Company and follow any instructions given by the Company.
Article 8 Withdrawal
If a member wishes to cancel their membership, they must contact us at info@tistou.jp and our company will accept the cancellation request. After canceling your membership, you will no longer be able to use the member-only services that were provided to you before.
Article 9 Suspension of Service Provision, Cancellation of Membership Registration, and Compensation Obligations
If any of the following items apply to a user, the Company may suspend provision of the Service or cancel the user's membership without prior notice to the user. Furthermore, the user will be liable to compensate the Company for any damages incurred as a result of this.
(1) When a registered email address and password are used illegally
(2) If, regardless of whether or not with malicious intent, you access this website and falsify information, transmit harmful computer programs to this website, or otherwise engage in any other act that disrupts our business.
(3) If you have engaged in any conduct that infringes the intellectual property rights of the products we handle or the content on this website.
(4) If a false statement is made when applying for membership.
(5) If there is a delay in payment for the Service or other default on an obligation
(6) If there is repeated return or cancellation of orders
(7) If any act prescribed in Article 17 (Prohibited Matters) is committed.
(8) If it is recognized that the person belongs to or has a relationship with antisocial forces, or if it is recognized that the person has transactions with antisocial forces
(9) Any other conduct that violates these Terms of Use.
(10) Any other case in which the Company determines that you are inappropriate as a Member or User of this Site.
Article 10: Conclusion of the sales contract
1. The sales contract between the user and this site will be established at the time that this site receives the order information from the user.
2. Customers who are minors must obtain the consent of their parents or legal guardians before ordering products.
3. After the sales contract is concluded, our company may charge the user the price (hereinafter referred to as the "price") based on the sales contract concluded between the user and this website, by the payment method specified in Article 13 that the user specified when placing an order.
Article 11 Termination of Contract
1. Our company may cancel the contract even after the conclusion of the sales contract in any of the following cases. In such cases, our company shall not be liable for any damages incurred as a result of the cancellation of the contract.
(1) When the credit card company designated by the user informs the user of a credit default.
(2) If the ordered item is out of stock and the next arrival date is uncertain
(3) If the product is damaged, broken, or otherwise defective before delivery, there is no stock available to replace it, and the arrival date is uncertain
(4) If the manufacturer or supplier has discontinued production of the product or is otherwise unable to supply it
(5) If delivery of the goods is impossible due to other circumstances
2. Our company may cancel the contract even after the conclusion of the sales contract in the following cases. In such cases, we may charge the user the actual costs incurred up to the time of the contract cancellation.
(1) If the product cannot be delivered due to an unknown delivery address, long-term absence, or refusal to receive the product
(2) If the user is deemed to belong to or have a connection with antisocial forces, or is deemed to have transactions with antisocial forces
(3) Any other fraudulent or inappropriate conduct in using the Service.
Article 12 Sales price, etc.
1. The sales price and shipping fee for each product will be displayed on each product page.
2. We reserve the right to change the selling price of the product and the shipping fee for the product without prior notice to the user. Even if either or both of the selling price and shipping fee for the product are changed after the conclusion of the sales contract, the user must pay the price at the time of the conclusion of the sales contract, and we will not charge or refund the difference to the user.
Article 13 Timing and method of payment
1.Payment methods are credit card, convenience store payment, and Amazon Pay.
2. We reserve the right to add or delete the payment methods specified in each item of the preceding paragraph.
3. If the User selects credit card payment and is notified by the credit card company designated by the User that the card has defaulted, the Company reserves the right to request the User to pay the amount by another payment method.
Article 14 Delivery of Products
1. All orders will be delivered by a delivery company designated by our company. The delivery company will be selected at our discretion, taking into consideration the size, weight, and nature of the product. Users cannot specify a delivery company.
2. Products are only delivered within Japan. Even within Japan, delivery may not be possible to some remote islands and other areas. If an order is placed to an area where delivery is not possible, the order will be canceled and a refund will be made.
3. When multiple items are shipped in one order, the delivery time, delivery date and delivery service may vary for each item as they will be shipped from different origins depending on the items, stock availability and nature of the items.
4. Once we have arranged for the shipment of the product, we cannot accept changes to the shipping address from the user, regardless of the reason or circumstances.
5. If the User is not at home on the delivery date and a "Notice of Absence" has been placed in the User's mailbox, the User must make arrangements with the delivery company for redelivery.
6. We shall not be liable for any direct or indirect damage suffered by the user due to delay in delivery of the product, regardless of the reason for the delay.
Article 15 Returns and Exchanges
1. For all orders, after the sales contract has been concluded, the User may not change to another product, change specifications, cancel, or return or exchange the product for reasons of the User's own convenience.
2. If the product delivered to the user is damaged, defective, or incorrect, the user must contact our email address (info@tistou.jp) with details within 7 days of receiving the product. If the user contacts us within that period and the damage, defect, or incorrect product is determined to be the responsibility of our company, we will exchange the product for a new product of the same type or provide a refund. In the case of an exchange, the user must return the product to our company by cash on delivery.
3. If damage to the product can be improved by replacing parts, we will only replace the parts.
4. If a user incurs damages due to our negligence, our liability for compensation will be limited to the actual amount of damages that would normally be deemed to arise from the negligence, and in any case will be limited to the total amount (including consumption tax) of the product price, shipping fee, etc. for the order.
Article 16 Copyright, etc.
1. Users may not use or disclose any copyrighted material or other information provided through this Site beyond the scope of the user's personal private use as defined by the Copyright Act and other laws.
2. If a user violates the provisions of this article and a problem arises regarding intellectual property rights such as copyright, the user shall resolve the problem at his/her own expense and responsibility. Furthermore, the user shall not cause any inconvenience or damage to the Company, and in the unlikely event that the Company suffers damage, the user shall be liable to compensate the Company for the damage suffered as a result.
Article 17 Prohibited Matters
When using this service, users must not engage in any of the following acts.
(1) Any act that violates or may violate laws, regulations or these Terms of Use.
(2) Any act that infringes or may infringe on the rights, interests, reputation, etc. of other users, third parties, or our company.
(3) Any act that is or may be criminal or contrary to public order and morals
(4) Any action that interferes with or may interfere with the operation or business of this website.
(5) Using the Service by illegally using personal information of a third party or false information
(6) Any unauthorized use of registered email addresses and passwords
(7) Lending or transferring the registered email address and password to a third party, or sharing the same with a third party.
(8) Any other act that the Company deems inappropriate.
Article 18 Suspension or interruption of services
1. In order to maintain the operation of the Service in good condition, the Company may suspend all or part of the Service without prior notice if any of the following circumstances apply:
(1) When necessary for regular or emergency maintenance of the system.
(2) When the system is overloaded
(3) If system operation becomes difficult due to fire, power outage, interference by a third party, etc.
(4) Any other case in which the Company determines it is unavoidable to suspend the system.
2. We shall not be liable for any damages incurred by users as a result of their inability to use the Service during any period when all or part of the Service is suspended.
Article 19 Other Disclaimers
1. In providing this Service, we shall not be liable for any interruption, delay, or suspension of the system or loss of data due to failure of communication lines, computers, etc., or damage caused by unauthorized access to data, or any other damage, loss, or disadvantage incurred by users in relation to the use of this Service.
2. We will make every effort to ensure that email content sent from our web pages, servers, domains, etc. does not contain any harmful content such as computer viruses. However, in the unlikely event that such harmful content is included, we shall not be liable for any damages, losses, disadvantages, etc. suffered by users as a result.
3. We shall not be liable for any damage, loss, disadvantage, etc. arising from a user's violation of these Terms and Conditions, etc.
4. We may change, delete, or add to the configuration of this website, each content, each page, each service, products handled, etc. at any time at our discretion.
5. The User shall bear the costs of preparing and installing computer equipment and communications equipment necessary to use the Service, Internet connection fees, line usage fees and other communications fees, and all other costs, and shall use the Service within the scope of its own responsibility.
6. If a user's data is lost or becomes illegible due to a breakdown or problem in our computer equipment or communication equipment used to provide this service, or a failure in a communication line, etc., our company may immediately cancel or terminate the purchase contract and suspend the provision of this service without notice to the user and without conditions.
7. If the Company is obligated to notify the user of any matter, the Company will be deemed to have fulfilled such obligation by notifying the user based on the information registered in advance by the user. Furthermore, the Company will be exempt from liability by processing all notifications and other necessary procedures based on the information registered by the user.
8. When, at the request of a user, the Company provides registration email advice or changes to passwords, etc., the Company will verify the user's identity using the method specified by the Company, and will be exempt from responsibility for any troubles associated with the changes.
9. If a user causes damage to a third party by using this service, the user shall resolve the matter at his/her own responsibility and expense, and the Company shall not be held liable in any way.
Article 20 Governing Law and Court of Jurisdiction
1. The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by Japanese law.
2. If any problem arises regarding the use of this service that cannot be resolved by these Terms and Conditions, the user and the company shall negotiate in good faith to resolve the problem.
3. In the event that litigation becomes necessary regarding these Terms and Conditions, the court with jurisdiction over our head office location shall be the exclusive jurisdiction.